Reviewer evidence

Direct customer-care SMS consent flow

This page documents how a person who calls KeepTheCall at (571) 474-2680 can choose whether to receive direct, one-to-one customer-care texts about that call.

This page is evidence only. It does not collect phone numbers or consent. Consent occurs only during a live inbound call and only when the caller presses 1 after hearing the complete disclosure below.

How the opt-in works

The caller controls the choice before any direct KeepTheCall customer-care SMS is sent.

Caller contacts KeepTheCall

The person calls the KeepTheCall support number about product setup, account, billing, or troubleshooting support.

Complete disclosure plays

The voice prompt identifies the program, message frequency, possible carrier rates, HELP and STOP instructions, the policy link, and both choices.

Caller makes the choice

Only pressing 1 enrolls the caller. Every other outcome continues without a text.

Exact voice disclosure

The caller hears this disclosure before the system accepts consent:

KeepTheCall can send customer-care texts about this call. Message frequency varies. Message and data rates may apply. After opting in, reply HELP for help or STOP to opt out. Terms and Privacy Policy: keepthecall.com/privacy. Press 1 to agree and enroll. Press 2 to continue without texts.

Affirmative opt-in

Press 1

KeepTheCall records the consent choice, confirms enrollment by voice, and sends the first customer-care text shown below.

No opt-in

Press 2, another key, silence, or timeout

No SMS is sent. The caller continues to the available voice or voicemail path.

Exact program messages

These customer-care messages match the production consent flow.

First SMS after pressing 1

KeepTheCall: You are opted in for customer-care texts. What do you need? Msg freq varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.

HELP response

KeepTheCall: For customer-care help, call (571) 474-2680 or email hello@keepthecall.com. Reply STOP to opt out.

Frequency, opt-out, and privacy

Messages are conversational and occasional; frequency varies with the support exchange.
Message and data rates may apply, depending on the caller's carrier and plan.
Reply STOP to opt out. The provider may send one confirmation, and no further application message is sent unless the person opts back in.
Reply START to opt back in and HELP for customer-care help.
KeepTheCall does not use this program for proactive sales or marketing messages.

Read the complete Privacy Policy and SMS Terms, including data use, retention, carrier, and contact information.

KeepTheCall LLC (571) 474-2680 hello@keepthecall.com